Sauna Warranty Information
LIMITED WARRANTY ON WOODEN SAUNAS
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS PROVIDED BY RED ROCK OUTDOORS CO., D/B/A REDWOOD OUTDOORS (“REDWOOD OUTDOORS,” “WE,” “US,” OR “OUR”), A WYOMING CORPORATION, TO THE ORIGINAL END-USER PURCHASER OF A WOODEN SAUNA (“PRODUCT”) PURCHASED EITHER DIRECTLY FROM REDWOOD OUTDOORS OR THROUGH AN AUTHORIZED REDWOOD OUTDOORS RETAILER, DEALER, OR PARTNER (“YOU”). THIS LIMITED WARRANTY MAY ALSO BE FOUND ONLINE AT WWW.REDWOODOUTDOORS.COM/WARRANTY.
THIS LIMITED WARRANTY DESCRIBES YOUR EXCLUSIVE WARRANTY RIGHTS. OUR RESPONSIBILITY FOR QUALIFYING DEFECTIVE PRODUCTS IS LIMITED TO THE REMEDIES EXPRESSLY SET FORTH IN SECTION 4 BELOW, SUBJECT TO THE TERMS, CONDITIONS, EXCLUSIONS, AND LIMITATIONS CONTAINED IN THIS WARRANTY STATEMENT.
1. GRANT OF LIMITED WARRANTY
We warrant that, during the Warranty Period (defined below), the Product you purchased will be free from material defects in materials and workmanship, subject to the terms set forth herein and our Terms of Service, available at https://www.redwoodoutdoors.com/terms-of-service/, as amended from time to time (the “Terms of Service”), which are incorporated herein by reference.
If the Product contains a qualifying defect in materials or workmanship, as described in Section 2, and you notify us during the Warranty Period, you may be entitled to one or more remedies described in Section 4.
2. COVERAGE OF LIMITED WARRANTY
This Limited Warranty shall not be interpreted to include any issues, persons, Products, or time periods outside of the conditions set forth below:
(a) This Limited Warranty applies only to Products purchased directly from Redwood Outdoors or from an authorized Redwood Outdoors retailer, dealer, or partner.
(b) Coverage applies only to defects in materials and/or workmanship that existed at the time the Product left our warehouse and that arise during the Warranty Period.
(c) This Limited Warranty extends only to the original end-user purchaser of the Product (“you”) and does not extend to any subsequent owner, transferee, reseller, assignee, or other person.
(d) The Warranty Period begins on the date you receive delivery of the Product and continues for one (1) year. The Warranty Period is not extended by any repair, replacement, or service provided under this Limited Warranty.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY
This Limited Warranty does not cover damage, conditions, or defects caused by or resulting from:
(a) transportation or freight damage;
(b) improper storage;
(c) misuse, abuse, or improper use;
(d) failure to properly install the Product, follow Product instructions, or perform reasonable preventive maintenance;
(e) modifications or alterations;
(f) repairs or service performed by parties not expressly authorized by Redwood Outdoors;
(g) normal wear and tear;
(h) external causes, accidents, weather events, acts of nature, or events beyond our reasonable control;
(i) environmental exposure inconsistent with intended use; or
(j) improper electrical work, site preparation, or contractor error.
Because our saunas are manufactured using natural wood materials, natural variation and minor cosmetic characteristics are normal and do not constitute defects unless they materially impair the structural integrity or intended function of the Product.
Examples include:
- natural wood grain variation;
- knots or mineral streaks;
- color or tone variation between boards;
- minor surface checking, hairline cracks, or seasonal wood movement;
- small dents, compression marks, or minor blemishes that do not affect function;
- minor finish inconsistencies; and
- normal aging, weathering, or appearance changes of wood over time.
4. REMEDIES UNDER LIMITED WARRANTY
With respect to any qualifying defective Product of which we are properly notified during the Warranty Period, Redwood Outdoors will, at its sole discretion, provide one or more of the following remedies:
(a) Provide replacement parts;
(b) Provide troubleshooting assistance, technical support, or repair guidance where appropriate;
(c) Replace the defective Product, in whole or in part, with a new, refurbished, or comparable product if Redwood Outdoors determines the Product is unrepairable or replacement is otherwise appropriate;
(d) For Products purchased directly from Redwood Outdoors, refund either a portion or the full purchase price of the Product, depending on the nature and extent of the defect;
(e) For Products purchased through an authorized retailer, dealer, or partner, Redwood Outdoors does not provide direct refunds of the original purchase transaction. Any refund, return, cancellation, or credit relating to the original sale must be processed through the selling retailer and remains subject to that seller’s applicable policies and applicable law.
Labor, installation, assembly, disassembly, electrician, contractor, crane, rigging, permit, service-call, travel, lodging, or other third-party service costs are not covered under this Limited Warranty unless expressly approved by Redwood Outdoors in writing.
If Redwood Outdoors requires return shipment of a qualifying defective Product, part, or component as part of an approved warranty claim, Redwood Outdoors will assume responsibility for reasonable shipping charges associated with the authorized return. Unauthorized returns or customer-initiated shipments are not covered.
5. NOTICE OF DEFECTS / HOW TO MAKE A CLAIM
To request warranty service, you must email our customer support team at support@redwoodoutdoors.com during the Warranty Period and provide:
(i) the Product name and model number;
(ii) date of purchase;
(iii) name of purchaser;
(iv) name of retailer, dealer, or partner (if applicable);
(v) proof of purchase;
(vi) serial number, if available; and
(vii) a general description of the claimed defect.
We may request additional information reasonably necessary to evaluate the claim, including photographs, video, troubleshooting steps taken, or further purchase documentation.
No warranty service will be provided unless we receive timely notice and determine, at our sole discretion, that the claimed condition is covered under this Limited Warranty.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE LESSER OF: (i) THE ACTUAL AMOUNT PAID FOR THE PRODUCT, OR (ii) THE THEN-CURRENT MSRP OF THE PRODUCT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REDWOOD OUTDOORS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOSSES, INCLUDING LOSS OF USE, LOSS OF TIME, LOSS OF ENJOYMENT, LOSS OF PROFITS, OR OTHER COMMERCIAL LOSS.
WE MAKE NO WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN AND EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED SHALL BE LIMITED TO THE DURATION OF THE WARRANTY PERIOD.
BECAUSE WOOD IS A NATURAL PRODUCT, WE ARE NOT RESPONSIBLE FOR NATURAL WEAR, AGING, WEATHERING, OR DEGRADATION THAT MAY OCCUR OVER TIME. THE LIFE EXPECTANCY OF WOOD PRODUCTS VARIES BASED ON LUMBER TYPE, CLIMATE, MAINTENANCE, STORAGE CONDITIONS, USE, AND OTHER FACTORS.
THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS, SUCH LIMITATIONS SHALL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
7. AUTHENTICITY / ELIGIBILITY
Redwood Outdoors reserves the right to deny warranty coverage for Products with removed, altered, or unreadable serial numbers, materially altered components, counterfeit parts, or unverifiable purchase origin.
8. DISPUTES
If you believe Redwood Outdoors has not fulfilled its obligations under this Limited Warranty, and the matter cannot be resolved after notice under Section 5, any dispute shall be resolved in accordance with Section 17 of the Terms of Service (Governing Law; Forum; Waiver of Jury Trial). Any terms not expressly addressed in this Limited Warranty shall be governed by the Terms of Service.