For deliveries in the United States, our orders are generally shipped via third-party freight networks. The majority of our orders are shipped with either ABF Freight or SAIA Logistics; however, the freight carrier can vary depending on your designated address.
ABF Freight and SAIA Logistics operate large nationwide networks of delivery depots. The depots are run independently and each depot operates its own unique fleet of trucks. For this reason, Redwood Outdoors cannot know in advance the size or class of truck that will be making your final delivery.
Most of our outbound shipments are booked as "Curbside Delivery", and our delivery fees are based on this class of delivery. This means the crate will be delivered safely to the curb in front of your property. Our crates do not contain any single pieces heavier than 60 lbs, so they usually can be unloaded by hand. Two people working together can manually unload and move the contents of a crate to a backyard in approximately 30 minutes.
LOCAL DEPOT PICKUP
Some of our larger saunas (particularly our Panorama saunas) are booked as “Local Depot Pick-Up” and our delivery fees are based on this class of delivery. This means that the order will be delivered to a local freight depot near the buyer's destination address, and the buyer must pick up the crate from there. For most of our customers, this generally means renting a trailer and driving to the depot. Freight depots are generally equipped with forklifts and should be able to assist you in placing the crate on your trailer.
When you get back to your property, you will open the crate and move the contents piece by piece to your installation location. Two people working together can manually unload and move the contents of a crate to a backyard in approximately 30 minutes.