For deliveries in the United States, our orders are generally shipped via third-party freight networks. The majority of our orders are shipped by Fed-Ex; however, the freight carrier can vary depending on your designated address.
Fed-Ex operates large nationwide networks of delivery depots. The depots are run independently and each depot operates its own unique fleet of trucks. For this reason, Redwood Outdoors cannot know in advance the size or class of truck that will be making your final delivery.
Most of our outbound shipments are booked as "Curbside Delivery", and our delivery fees are based on this class of delivery. This means the crate will be delivered safely to the curb in front of your property. Our crates do not contain any single pieces heavier than 60 lbs, so they usually can be unloaded by hand. Two people working together can manually unload and move the contents of a crate to a backyard in approximately 30 minutes.
It is up to Fed-Ex to make the final determination if your property is accessible for curbside delivery. If Fed-Ex determines that curbside delivery is not accessible, you will have to arrange pick up from your local depot. Our sauna crates will fit on a 5' x 9' uHaul utility trailer or in a 10' uHaul truck. Both these options can be rented on a daily basis and are very cheap. Other companies like Lowes and Home Depot also rent trucks and trailers. If you need assistance arranging a Depot Pick-up, please contact us and we will be happy to help with solutions and advice. When you get back to your property, you will open the crate and move the contents piece by piece to your installation location. Two people working together can manually unload and move the contents of a crate to a backyard in approximately 30 minutes.