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Frequently Asked Questions
Shipping
Shipping General
We work with FedEx for all of our shipments. Saunas and Plunges are shipped in wooden crates. The delivery will be made curbside or at the end of the driveway. The crate is delivered by appointment and the carrier will contact you to arrange a time to accept delivery. Sauna accessories and Plunge accessories are shipped separately by FedEx Home Delivery and will arrive a couple of business days before or after you receive your Sauna or Plunge Tub.
The timeline of delivery after the crate has left the warehouse will vary based on geographical location. Generally, it will take 4-14 business days. If you purchase both the Sauna and Cold Plunge, we will ship them individually in different crates.
Sauna accessories and Plunge accessories are shipped separately by FedEx Home Delivery and will arrive a couple of business days before or after you receive your Sauna/Plunge Tub.
Shipping cost depends primarily on your location. Contact one of our product experts for a quote based on your delivery address.
FedEx will contact you to set up an appointment to deliver you Sauna or Plunge Tub. If you ordered a chiller or heater a signature is required. FedEx will attempt delivery three times . If you are unable to be home to sign for your order, you may contact FedEx and have them hold your order until you are able to pick it up.
Yes! You can come to our warehouse in Kent, WA and pick up the order yourself.
You can also choose to pick the order up from a shipping depot near you.
If you would like to pick your order up either from our warehouse or from a shipping depot, please call one of our product experts to arrange the pickup.
Yes! We have shipped products to Alaska before.
Customers from Hawaii need to arrange their own freight. Most of our Hawaiian customers work with Dependable Hawaiian Express (DHX). We will give the customer the weight and dimensions of the goods and they can arrange a booking with DHX. DHX will pick up directly from our warehouse.