Frequently Asked Questions


Hot Tub Draining & Filling

If you are using the hot tub without a liner, there is a specific method when filling your new hot tub for the first time.

Fill the water (usually with a hose) until it reaches the 4-inch (10 cm) mark. Leave the hot tub like this overnight. This will allow the wood to swell and make the hot tub walls and floor dense and consistent.

Each day, add four inches of water (10 cm) and let it sit overnight. Continue this process each day until the hot tub is at 80% capacity. This will allow the wood to swell and help extend the life of your hot tub.

If you are using your hot tub with a liner, you must fill your hot tub up once during the assembly process to let the liner set. This is done before benches or other components are installed. Let the hot tub sit for ~24 hours filled with water. After 24 hours, drain the tub and continue assembly. Once the hot tub is complete you can use it freely.

This depends on your usage pattern. Please check our Care & Cleaning section for more information.

Not under normal circumstances. The bands are made so they do not have to be tightened.

If your hot tub sits empty for a long time and the bands are so loose they fall down, follow these instructions:

• Using short screws to avoid damaging the stave or the wall, screw four screws underneath the bands into the wood.

• Tighten them carefully until the staves are even and fixed to the floor section.

• Fill the hot tub with 2-4 inches (5-10 cm) of water so that the hot tub floor becomes saturated with water.

• Wait for a few days then continue tightening the bands and repeat the procedure for the first time fill of the hot tub.

If your hot tub is unlined, you should not let it sit empty for an extended period of time. This can cause the hot tub’s wood to dry out and warp, affecting the hot tub’s density and consistency.

If your hot tub is lined, the hot tub can sit empty without impacting the tub's shape.

No. Air needs to circulate in the hot tub to prevent the formation of mold.

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